Refund policy

Returns and Refunds Policy

Online Cancellations & Order Amendments

Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Changes to delivery address
• Changes to colours & designs
• Adding or removing products
• Applying discounts
• Full order cancellations

Please get in contact for any questions regarding order changes at hello@bobbyandcodesign.com.

Australian Consumer Law Refunds

If a good purchased on our Website fails to meet a consumer guarantee under the ACL, please submit an ACL-claim by email to us at hello@bobbyandcodesign.com. We will require proof of purchase (order number or receipt) and evidence of the fault (such as a photograph). We will provide you with a remedy in accordance with our obligations under the ACL. Return requests under the ACL, must be received within a reasonable time of delivery, which we’ve determined based on the nature of the goods to be 7 days, excluding ‘Wishing Wells and Custom Signage’ where we have determined the timeframe to be 3 days. You will be required to pay the costs of shipping to return the item. All shipping costs are non-refundable.

If you receive any damaged or have issues with custom items, photo evidence must be emailed within 3 business days of receipt to be eligible for a full replacement of items at our discretion. We will request the return of any damaged and/or items with issues. Postage will be liable by the customer until assessment of damages and/or issues have been deemed eligible of replacement and postage will be refunded to the customer. No refunds will be given in these circumstances to damaged or items with issues. 

Change of Mind Refunds

Unfortunately we do not refund for change of mind.